Refund Policy
Last updated: 22 October 2026
1. Return arrangements
Voluntary return window:
Return request email: shiao08059595@163.com
Return shipping cost responsibility:
Return destination:
Refund processing time:
2. Requesting a return
Include your order number, the item concerned and the return or cancellation request. A reason is helpful for service enquiries, but is not required where the law gives you a right to withdraw without a reason. Keep proof that you sent the request and any return parcel. Our return instructions identify the correct destination. The company business address is not automatically a returns facility. Where statutory withdrawal rights apply, exercising them does not depend on discretionary approval.
3. Condition of returned goods
Please handle goods with reasonable care and include supplied components and accessories when returning them. Trying on an item to assess it is different from wearing or using it beyond what is necessary. Original packaging or tags may help identify a return but do not automatically determine statutory rights. Any permitted deduction for diminished value must comply with applicable law.
4. Underwear and socks
There is no blanket exclusion for all underwear or socks. Where applicable law permits, the right to change your mind may not apply to goods supplied in a genuine hygiene seal that are unsuitable for return for health or hygiene reasons after that seal has been broken. Any such exception must be applicable to the particular item and clearly disclosed. It does not remove rights concerning faulty, incorrect or misdescribed goods.
5. Faulty, damaged or incorrect goods
Please contact us with your order details and a description of the problem; photographs may help. We will provide the repair, replacement, refund or other remedy required by applicable law, including any required return costs. No short reporting deadline in a voluntary policy removes a statutory remedy.
6. Statutory cancellation and withdrawal
Where EU or UK distance-selling cancellation rules apply, eligible purchases generally have a 14-day cancellation or withdrawal period after delivery, subject to the applicable exceptions. The law governs how notice is given, when goods must be sent back, return costs and refund deadlines. Qualifying cancellation refunds include standard outbound delivery charges where required. We do not require store credit instead of a refund where a monetary refund is legally due. Any longer or stronger mandatory protection remains available.
7. Refund method and exchanges
Refunds will normally be made to the original payment method unless another lawful arrangement is expressly agreed. Exchanges depend on availability and any agreed arrangements. Your mandatory rights are not conditional on choosing an exchange.
8. Optional withdrawal notice
To: 尚云科技有限公司, Room 11, 22/F, The Cloud, 111 Tung Chau Street, Tai Kok Tsui, Hong Kong.
I give notice that I wish to cancel or withdraw from my purchase of the following goods:
Order number and goods:
Order date and delivery date:
Customer name and address:
Date of notice: