Terms of Service

Last updated: 22 October 2026

Welcome to DEMIHIN. This online store is operated by 尚云科技有限公司 ("we", "us" or "our"). These Terms of Service apply to your use of this website and purchases from our store. Please read them before placing an order.

Website use

You agree to use the website and our services lawfully and reasonably. You must not interfere with the website's operation or security, submit fraudulent information, or use its content in a way that infringes another person's rights. You must be legally able to enter into a purchase agreement and provide accurate contact and delivery details.

Products and orders

Product descriptions, availability, prices and shipping charges may be updated. Please review the selected item, color, size and final order total before payment. The currency is shown with the price and at checkout. Changes to published prices do not automatically change an order you have already placed.

Letter-size labels can differ between styles. Use the measurements for the specific product. Rows marked as estimated are extrapolated from adjacent sizes and have not been measured or verified by the maker. Screen settings may affect the appearance of colors. These explanations do not remove your rights if goods are faulty, incorrect or materially different from their description.

An automated order acknowledgement confirms receipt of your order; it does not confirm dispatch. If an item is unavailable or an error affects your order, we will notify you and explain the available options. We will not substitute an item or increase the amount charged without your agreement. If an order cannot be fulfilled or is cancelled, any payment for the unfulfilled items will be refunded as required by applicable law.

Shipping and returns

Shipping availability, charges and any stated processing or delivery estimates are shown in the information provided for your order and at checkout. Review these details before completing your purchase. An estimated delivery date is not a guaranteed arrival date unless expressly stated. If we cannot meet an agreed dispatch timeframe, we will notify you and provide the applicable options, including cancellation and a refund where required.

Any additional shipping or return terms disclosed before purchase apply subject to your mandatory rights. To request a return, cancellation or help with an incorrect, damaged or faulty item, contact us with your order details. Our business address below identifies the operator; it is not automatically the return destination. Obtain the appropriate return instructions before sending an item back. This does not make a statutory withdrawal right dependent on our approval.

Consumer rights

Nothing in these terms excludes or limits mandatory consumer rights, remedies or liability protections under applicable law, including those that apply in your country of residence. Any applicable right to cancel or withdraw from an online purchase remains available. Where applicable EU distance-selling rules apply, eligible purchases generally have a 14-day withdrawal period after delivery, subject to the legal exceptions. No store policy removes remedies for faulty, incorrect or misdescribed goods.

Updates to these terms

We may update these terms by publishing a revised version on this page. Updates apply prospectively and do not remove rights you have already acquired under an existing order.

Contact

For questions about these terms or your order, contact the store operator:

DEMIHIN
Operated by 尚云科技有限公司
Room 11, 22/F, The Cloud
111 Tung Chau Street, Tai Kok Tsui
Hong Kong

Customer service email: shiao08059595@163.com